Apparently, if you're angry at someone, this is the most effective dirty trick to spoil their SecondLife experience.
I have sympathy for the people on the Linden Labs' Governance Team. It's probably the most thankless, miserable job in the whole company. That being said, there is no excuse for the sloppy handling of this particular part of the process, and with the teen grid closing, I fear it's only going to get worse.
With slow growth among new members, Linden Labs can hardly afford to lose existing users like this.
Obviously, word has gotten out that this is an effective way to hurt somebody online and members of the governance team find themselves unwittingly an accomplice to in-world drama, with the false Abuse Report fastly becoming the most effective griefing tool on the grid.
Here are some recommendations:
- Allow people to log into the website to file tickets, even if they are banned from the grid. This will speed up the process of clearing up false Abuse Reports
- Make filing false Abuse Reports itself a violation of the TOS and give it some teeth
- Streamline the age verification process, and once an account is age verified make it immune from future age related Abuse Reports.