Monday, September 6, 2010

False Abuse Reports

For the third time this Summer, someone I know has been taken off the grid because of someone falsely accusing them of being under age.  What should be a simple process of verification is a tedious, fumbling comedy of errors once this occurs and it can take weeks to straighten out.

Apparently, if you're angry at someone, this is the most effective dirty trick to spoil their SecondLife experience.

I have sympathy for the people on the Linden Labs' Governance Team.  It's probably the most thankless, miserable job in the whole company.  That being said, there is no excuse for the sloppy handling of this particular part of the process, and with the teen grid closing, I fear it's only going to get worse.

With slow growth among new members, Linden Labs can hardly afford to lose existing users like this.

Obviously, word has gotten out that this is an effective way to hurt somebody online and members of the governance team find themselves unwittingly an accomplice to in-world drama, with the false Abuse Report fastly becoming the most effective griefing tool on the grid.

Here are some recommendations:

  1. Allow people to log into the website to file tickets, even if they are banned from the grid.  This will speed up the process of clearing up false Abuse Reports
  2. Make filing false Abuse Reports itself a violation of the TOS and give it some teeth
  3. Streamline the age verification process, and once an account is age verified make it immune from future age related Abuse Reports.

3 comments:

  1. Agreed...couple things though.
    The first of these is so simple {to quote Lord Buckley, "it's like the jitterbug, plum evaded me"} Age verify...do it now.

    The other screams unfairness...STAY OUT OF THE WELCOME AREA DRAMA!. yes, we should all be able to conduct our Secondlife in anyway we choose as long as we comply with the TOS and Community Standards....nice thought. I saw so much crap my first 40 or 50 days I decided to leave all that alone.
    I'm not that familar with Waterhead or Hanja...but I can tell you there are 4 or 5 people at Ahern that spend their entire SL experience standing there. 50,000 people, 34,000 regions....and they stand there for hours...kinda sad.

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  2. Rule # 3 is pretty important. Find something that interests you rather than standing around biting each other. I should specify "something constructive" though, because there's an awful lot you can get into that would just make it worse.

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  3. Anyways, this didn't happen in a Welcome Area, and the avatar was already age verified.

    Please vote on this issue:
    http://jira.secondlife.com/browse/SVC-6291

    ReplyDelete

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